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​Terms & Conditions

A Legal Disclaimer

The information provided on the Maroon & Moss Residence website is for general informational purposes only. While we make every reasonable effort to ensure that the information presented is accurate, complete, and up to date, Maroon & Moss Residence makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, availability, or completeness of any content.

 

Maroon & Moss Residence shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of this website, including but not limited to booking errors, interruptions, inaccuracies, or technical issues.

 

All images, descriptions, floor plans, and visual representations are for illustrative purposes only and may differ slightly from the actual accommodation. Such differences do not constitute grounds for claims or compensation.

 

Use of this website is at the user’s own risk. Maroon & Moss Residence reserves the right to modify, suspend, or discontinue any part of the website or its content at any time without prior notice.

Terms & Conditions - The Basics

1. General Provisions

 

These Terms & Conditions govern the use of the Maroon & Moss Residence website and the reservation and accommodation services offered through it. By accessing the website or making a reservation, you acknowledge that you have read, understood, and accepted these Terms & Conditions in full.

 

Maroon & Moss Residence operates as a luxury boutique aparthotel within a residential building, offering short-term accommodation services.

 

 

2. Reservations & Payment

 

All reservations are subject to availability and confirmation. Prices displayed are per room and per night unless stated otherwise and may include applicable taxes as required by law.

 

Maroon & Moss Residence reserves the right to cancel or modify reservations in cases of force majeure, technical errors, or circumstances beyond reasonable control, without incurring liability.

 

 

3. Check-In & Check-Out

 

Check-in and check-out are self-service and contactless. Guests receive digital instructions prior to arrival. Failure to follow check-in instructions does not entitle the guest to refunds or compensation.

 

Guests are responsible for vacating the accommodation by the stated check-out time. Late departure may result in additional charges.

 

 

4. Housekeeping & Services

 

All rooms are professionally cleaned and disinfected prior to each stay. Routine housekeeping during the stay is not included unless explicitly requested by the guest.

 

Maroon & Moss Residence provides essential amenities such as towels, bed linens, shampoo, and shower gel. Requests for additional items are subject to availability and do not form part of the accommodation contract.

 

 

5. Guest Responsibilities

 

Guests are fully responsible for their conduct and for any damage caused to the property, furnishings, or equipment during their stay.

 

Maroon & Moss Residence shall not be liable for loss, theft, or damage to personal belongings, whether inside the room or in common areas.

 

 

6. Limitation of Liability

 

To the maximum extent permitted by law, Maroon & Moss Residence and its owners, operators, employees, and affiliates shall not be liable for:

 

  • Personal injury or accidents occurring on the premises

  • Loss or damage to personal property

  • Service interruptions or technical failures

  • Acts of third-party service providers (including transportation or attraction bookings)

 

 

7. Applicable Law

 

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Hungary. Any disputes shall be subject to the exclusive jurisdiction of the competent Hungarian courts.

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

Privacy Policy

1. Data Controller

 

Maroon & Moss Residence acts as the Data Controller in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

 

 

2. Personal Data Collected

 

We may collect and process the following personal data:

 

  • Name, email address, telephone number

  • Reservation details and stay information

  • Payment-related data (processed via secure third-party providers)

  • Communication records and service requests

  • Technical data such as IP address and browser information

 

 

3. Purpose of Data Processing

 

Personal data is processed strictly for the following purposes:

 

  • Reservation management and guest communication

  • Legal and regulatory compliance

  • Providing concierge and requested services

  • Improving website functionality and user experience

 

Data is processed lawfully, fairly, and transparently, and only to the extent necessary.

 

 

4. Legal Basis for Processing

 

Processing is based on one or more of the following legal grounds:

 

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests related to service provision

  • Guest consent where required

 

 

5. Data Sharing

 

Personal data may be shared only with trusted third-party service providers (e.g., payment processors, transportation providers) strictly for the purpose of delivering requested services.

 

Maroon & Moss Residence does not sell or trade personal data.

 

 

6. Data Retention

 

Personal data is retained only for as long as necessary to fulfill legal, contractual, or operational obligations, after which it is securely deleted or anonymized.

 

 

7. Data Subject Rights

 

In accordance with GDPR, guests have the right to:

 

  • Access their personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

 

Requests can be submitted via the contact details provided on the website.

 

 

8. Data Security

 

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse.

 

 

9. Cookies

 

The website may use cookies to enhance user experience. Users can manage cookie preferences via their browser settings.

 

 

10. Policy Updates

 

Maroon & Moss Residence reserves the right to update this Privacy Policy at any time. Changes will take effect upon publication on the website.

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